Sherry Nichols
Sherry Nichols’ brings more than 30 years experience in call center operations with focus on the teleservices industry. She uses this experience to help all levels of front line staff and managers to bring out their own personalities and styles while they incorporate new strategies for customer interaction.
Sherry Nichols began her career with Bell Atlantic (formerly AT&T and New Jersey Bell) in Customer Service and Sales taking on special projects as the industry and company changed. She moved into the role of Trainer developing and delivering new sales and communication programs. She advanced to become Manager of a team of more than 90 sales representatives and led them to increase productivity and sales results concurrently for 3 years in a row. As an Operational Leader she implemented a Facilities Management program that allowed the company to improve service levels without sacrificing sales impact. Sherry also shared her management expertise contributing to the launch of the first Phone Center Store on the East Coast.
As a Senior Consultant for Princeton Management Resources and then for Harte-Hanks, Sherry Nichols consulted for telecom and financial services clients developing and implementing Quality Programs and Coaching Programs in order to achieve client’s objectives.
Sherry Nichols’ role with Caras Training includes on-site assessments, and coaching for Managers and Front-line Staff. She is a skilled classroom trainer and a warm and engaging speaker and mentor.