Are There Cracks In Your Foundation Training?
Improving New Hire Training
New hire training is expensive. When done well, it launches employees into productivity within weeks and pays for itself easily. When done haphazardly, new hire training confounds and confuses and costs too much money and too much time. Companies that have re-vamped their new hire training to follow these basic guidelines have seen dramatic improvement in new hire employee retention and early success.
Here’s how it begins: “Imagine the fresh, enthusiastic faces of your next group of contact center new hires. It’s day one. They sit tall in their chairs feeling excitement, a little fear. They are sponges just waiting for a Trainer’s wisdom, an inspiring video and a paycheck from the company they hope to stay with for a long time. They are your front line. The new faces of your business. They will take you into the future.
Now fast forward to the end of the month. Are they infused with
confidence and looking forward to solving problems and selling products on 100 live calls today? Or, is the face of your business suddenly pinched and worried? Do they carry the mountain of information like boulders on their backs stooping from its weight?”