Creating Customers Who Believe and Trust
Customer Service Strategies
This whitepaper shares customer service strategies that will improve the way your customers feel about your business. Ultimately this makes the customer service job easier and increase customer retention.
Here’s how it begins: “Expectations for professional customer service are pretty low in this country. Recently, I heard a statistic that said when Americans call the IRS with tax questions, they receive wrong answers X% of the time. I am withholding the actual amount to see if you, the reader, will have the same experience as my recent workshop participants. When asked that question, their answers ranged from 20% of the time to 95% of the time. Of the 83 people I asked, most believed the statistic to be somewhere around 70%.”