Training Services
Highly customized training and implementation solutions to meet your contact center’s business goals. We blend your content with ours to create skill development programs that get measurable results in customer satisfaction , sales, customer retention, inbound and outbound telesales, sales prospecting, call center coaching and leadership.
Retail Training
Original, proven training solutions highly customized to address the needs and goals of your retail stores. Using a blend of your content and ours, we collaborate to deliver highly effective training that improves employee confidence and competence. Create measurable results in retail customer service, blended sales & service, and retail coaching & leadership.
Custom eLearning
Bring key content to the web where it can be learned and practiced by employees on or off-site. Caras Training provides highly interactive and memorable custom eLearning experiences for follow-up to classroom work and in place of classroom work.
Call Center Consulting
Expert help with assessment, observation and action planning. We identify opportunities and recommend solutions for existing and upcoming challenges that you may implement in-house or in collaboration with The Caras Training Team. Consider collaborating with us on Call Center Start-Up, Interim Management for short-term leadership needs, and Quality Assessment Programs.
Sales Consulting
Sales expertise in a vast array of industries can bring instant improvement to your department or company. Take a look at Caras Training’s results in Sales Strategy Development and Sales Pipeline Management then talk to us about how you can achieve more this year.
Marketing dollars bring customers to your door. But what happens to them inside your store depends upon how your staff is trained and coached. One or more of our five services can help you improve the customer experience, make team members feel more valued and increase revenue at the same time.
Multi-generational environments, offshore service providers and work-at-home employees make the need for effective sales training, customer service training and coaching even greater than ever before. One or more of our five services can help you retain top talent and set your company above the competition with measurable improvement in less than a year.
Leads from a wide variety of sources need to be converted into customers making great use of everyone’s time. We are known for improving results using creative, powerful, highly-customized strategies for sales prospecting, need development, sales presentations, pipeline management, account expansion, up-selling, coaching and managing. Consider one or more of our five services to see your profits improve within one year.