Call Center Coach Training
Managers, Supervisors and Coaches own the responsibility for making your department successful. Great leaders hire the right people, offer training that is succinct and easy-to-implement, and coach everyone to realize his or her own full potential.
Caras Training Call Center Coaching & Leadership Training teaches new and experienced managers proven best practices for leading to success.
CALL & CONTACT CENTER COACH TRAINING
Training turns on a light in the mental shelf space of your staff. But Coaching lights the room. Without effective, developmental coaching your investment in hiring and training will not translate into measurable results. Blending classroom, online, and practice activities, we teach Coaches to observe performance and give feedback to create model behavior in your environment.
Case study driven topics for your team can include:
- 6 Keys to Coaching to support your company’s policies, onboard new hires, reinforce training and develop team members into top performers.
- 5 Observation Methods which combine to get an accurate picture of the skills and struggles of each team member.
- The 4 Steps to Effective Corrective Feedback so behavior changes without harming relationships.
- The 3 Steps to Effective Positive Feedback in order to reinforce best practices and build teams that trust.
- Identifying Skill VS Will to create effective plans for developing individuals.
CALL & CONTACT CENTER LEADERSHIP TRAINING
Great Leaders cause others to follow them. They demonstrate their abilities to create and execute their companies’ visions every quarter year after year using the talents and energy of their teams.
There are many philosophies about leadership and we at Caras Training have no shortage of beliefs as well. But our strongest belief is that leadership training must support the philosophies of our client companies, exclusively.
Caras Custom-Developed Leadership Training begins with in-depth assessments of your company’s Leadership styles and methodologies then designs activities and materials to practice these successful behaviors among new and experienced Managers.
Case study driven topics for your team can include:
- Characteristics of Top Leaders and How to Walk the Talk
- Behavioral Interviewing and Finding the Cultural Fit
- How to Use Emotional Intelligence to Build Better Teams
- Reducing Risk and Achieving Impossible Goals
- Measuring Performance in Sales, Marketing, Customer Service, Manufacturing, Operations, Logistics, etc.
- Reporting that Means Something
- Delivering Effective Performance Reviews
- Project Management with Short Deadlines
Contact us about these exciting coaching and leadership training topics and we will gladly share content, methodologies, activities and results.