Customer Retention Training
Saving accounts requires a unique blend of service and sales techniques. It’s not enough to give away free months of service or to refund a payment. That just reduces profits.
Caras Training’s Customer Retention Training custom-develops savvy strategies that solve your customer’s problems to create long-term satisfaction so accounts are saved. In collaboration with your operations and training groups, we design and implement programs so that you gain immediate measurable improvements in customer retention.
Customer Retention Training and Implementation Strategies that have brought lasting results to our clients include:
- Development of a customer-focused call flow that soothes upset callers and draws out problems you can solve to save the account.
- Design and delivery of training activities that address your top ten cancellation reasons blending proven account save strategies from within your organization and from our vast experiences.
- Call practice that takes place in classroom settings, using on-line learning, in team meetings and in one-to-one coaching sessions so team members internalize new strategies and use them to succeed right away.
- Creation of customer retention key phrase scripting and tools that make it easy for representatives to connect customer problems to ideal solutions.
- Implementation of quality monitoring, coaching and measurement programs that support new skills and strategies and ensure results.
- Fresh focus on blending of soft skills and concrete save tactics to create professional, consistent, successful customer retention conversations.
Please contact us for sample Customer Retention Training course outlines and ideas for improving your save rate.