Inbound Telesales Training
Inbound calls are the ultimate buying signal. Converting them to immediate business should be easy. Yet, too many telesales conversations end with a promise to call back and no sales dollars on the books. Worst of all, these non-sale calls can use up a lot of valuable time.
If your goals include improving telesales call-to-close ratios, increasing average order size and creating a team of confident professionals, take a look at what Caras Training can do to help you.
Caras Training’s Inbound Telesales Training Programs improve your front line staff’s ability to:
- Uncover all of the caller’s needs in brief, interactive conversation. We custom-develop telesales statements and questions that cause prospects to reveal the big picture of their goals and expectations. Without this information, representatives have little to differentiate your offers from the next company’s. But, armed with the key details right from a customer’s mouth, your company’s solutions can become a perfect fit. This is professional need development at its best.
- Match needs to your products or services so customers see the value. Representatives learn to connect what they uncover about customer needs with the solutions you offer. We create tools and activities that help them hone their skills.
- Deepen callers’ interest in buying from you right away. Representatives learn to find the urgency and act on it so the call-to-close ratio skyrockets.
- Move callers through the steps of buying in one phone call. When customers find what they want they stop looking and take action. Your representatives can learn to be efficient and thorough so caller’s say “that’s what I want” without a call back.
- Cost justify your solutions. Representatives learn to present value for the money in one to four ways so customers agree to the investment even when the price tag is higher than expected.
- Stave off competitive threats. Inbound Telesales Training will include how and why you are the best solution for each customer so competition never has a chance.
- Close larger sales. Well-developed telesales opportunities plus effective and cost-justified product presentations result in larger sales.
To learn more about our high-powered Inbound Telesales Training including “The One-Minute Sale” and “Selling the Way People Buy”, please contact us.