Retail Coaching Training
The role of Retail Manager or Supervisor has changed dramatically in recent years. It is no longer good enough to focus on paperwork in the back office while full-time or part-time staffers run the store. Instead, forward-thinking companies are creating leaders who hire and develop talent.
Retail Coaching and Leadership Training by Caras Training provides the skills and tools retail managers need to:
- Reinforce corporate standards through one-to-one and small group coaching
- Manage daily activities to keep enthusiasm and productivity high
- Interview, hire and retain top candidates who enhance your company’s image in your competitive marketplace
- Train and coach team members to new heights in sales and customer care
Our highly customized Retail Coaching & Leadership Training has created results for clients in a wide variety of industries across the United States and Canada.
Topics for Customized Retail Coaching Training include:
- 6 Keys to Coaching
- Intervention VS Development
- Using Checklists and Scorecards for Effective Observation
- 5-Step Process for Corrective Feedback
- 3-Step Process for Positive Feedback
- Handling Adverse Reactions to Feedback
Topics for Customized Retail Leadership Training include:
- Behavioral Interviewing & Hiring for Cultural Fit
- Team Building through “Small Wins”
- Training Reinforcement using “Coaching Toolkits”
- Leading Gen Y Employees to Success
- Managing through Transitions
- 4 Keys to Using Emotional Intelligence