Next Level Coaching
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| Format: |
Audio CD - 50 minutes |
| Item #: |
00-103 |
| Price: |
$19.90 |
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50 minutes of leadership strategies for developing contact center staff.
Written and narrated by Ronna Caras
Everyone applauds the coach, when sports teams succeed beyond expectations. That's because effective coaches get inside their teams' group and individual performances and psyches. They influence, guide, direct, punish, reward, motivate, inspire and teach. They are reliable, consistent and fair. Can you be the coach your team members always remember and thank?
If your coaching program could use some freshening up to improve results, this Audio CD can help. Learn how to use a small amount of time to get big results. Advance your coaching program and coaching skills to raise the level of performance among new and seasoned service or salespeople.
Ideal for:
- Contact Center Managers who Occasionally Monitor & Coach
- Team Leaders Responsible for Monitoring & Coaching to Standards
- Supervisors who must Reinforce Training to Develop their Teams
- Lead Agents who Coach Colleagues and Friends
- Newly Promoted Agents Assigned Coaching & Monitoring
Audio Tracks:
- The Role of Coaching in Your Environment
- What Great Coaches Do
- Monitoring "Do's & Don'ts"
- Conducting a Coaching Session
- Feedback Challenges
- Motivating & Counseling
- Bonus Track - "Shoveling the Stairs - A Coaching Story"